Refund Policy
This cancellation policy outlines about how you can cancel or seek a refund for a product / service that you have purchased through the Platform. Under this policy:
- Cancellations will only be considered if the request is made 30 days of placing the order. However, cancellation request may not be entertained if the orders have been communicated to such sellers / merchant(s) listed on the Platform and they have initiated the process of shipping them, or the product is out for delivery. In such an even, you may choose to reject the product at the doorstep.
- In case of receipt of damaged or defective items, please report to our customer service team. The request would be entertained once the seller/ merchant listed on the Platform, has checked and determined the same at its own end. This should be reported within 30 days of receipt of products. In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 30 days of receiving the product. The customer service team after looking into your complaint will take an appropriate decision.
- In case of complaints regarding the products that come with a warranty from the manufacturers, please refer the issue to them.
- In case of any refunds approved , it will take 7 days for the refund to he processed to you.
- Return will be processed within 2-3 days of customer’s request
Conditions for a Refund
- Full Refund: You may be eligible for a full refund within 30 days of your purchase if you haven’t accessed any course materials.
- Partial Refund: It will be considered after 30 days
- No Refund: No refunds will be granted after 30 days of purchase or after accessing a certain percentage of course materials [e.g., 50%].
How to Request a Refund
To request a refund, please get in touch with us at contact@growcapitalindia.com or +91 93333 83200 within the timeframe specified above. Please include your name, the course title, and the reason for your request.
We will review your request and respond to you within 7 business days.